Kik Messenger is not only a fun instant messaging app but it is also really easy and straightforward app to use. From time to time, however, even the most expert of users can run into trouble when using the app. Luckily, most problems can be easily fixed for free by Kik users themselves. Some problems can arise very early one; even in the relatively easy registration process. In this article we will cover the most common aspects of troubleshooting registration Kik Messenger.
So, if you have recently run into some kind on trouble with Kik Messenger when registering, then read on and you might most probably find an answer to your question in this article. Of course, feel free to leave a comment if you cannot find a solution to your Kik trouble on this article and we will be more than happy to point you in the right direction to fix it.
What follows is a list of common trouble and the most effective (and easiest to carry out) fixes for each one of them.
So now, without further ado let’s go through Kik Messenger trouble shooting.
No Confirmation Email
When you first register to the Kik Messenger app you are asked to introduce your email address. This email address is primarily used to confirm the registration. You should be sent an email as soon as you register on Kik Messenger in order to complete the process.
If you did not receive the confirmation email, you should check all your spam folders. It is quite possible that your email service provider could have redirected the email from the Kik Messenger to one of those folders. If, however, you cannot find the email even in the spam folders, then your next port of call should be to check if you have entered your email address correctly when you registered. Depending on the device you are using the process is slightly different.
These are the simple steps you will need to take in order to confirm that you have entered your email correctly and change it in case you did not.
If you use an Android device, an iOS device (an iPhone or an iPod), a Symbian smart phone, or a BlackBerry, follow these steps:
- Grab your mobile device.
- Open Kik Messenger.
- Tap on the settings icon (this is the icon that looks like a gear).
- Choose “your account”.
- Choose “email”.
- If you email is incorrect, you will be able to correct it by typing in the right email address now. Make sure that you have full access to the email address you enter.
- Finally, tap on either “save/ok” or “change email” to save your changes.
If, however, use a Windows Phone, then follow these steps:
- Grab your mobile device.
- Open the Kik Messenger app.
- Tap on the settings icon (this is the icon that looks like a gear).
- Choose “your account”.
- Choose “change email”.
- If your email is incorrect, you will be able to correct it by typing in the right email address now. Make sure that you have full access to the email address you enter.
- Finally, tap on the “checkmark” icon in the bottom middle area of your screen to serve your changes.
Once you have updated your email address you will be able to request for a new confirmation email to be sent out. Again, this is slightly different depending on the device you use.
If you have an iOS device, a BlackBerry, a Symbian, or an Android:
- Grab your mobile device.
- Open the Kik Messenger app.
- Tap on settings.
- Choose “your account”.
- Choose “email”
- Tap on “not confirmed/Email is Unconfirmed” (“Resend Confirmation Email?” if you have a BlackBerry?”).
If you have a Windows Phone, instead:
- Grab your mobile device.
- Open the Kik Messenger app.
- Tap on settings.
- Choose “your account”.
- Choose “account status”.
- Tap on the “checkmark” icon.
Finally, head over to your email inbox and check for an email from Kik Messenger and do not forget to check your spam folders.
Expired Confirmation Email
Sometimes the problem is not that you have not received the confirmation from the Kik Messenger app but that it is taken you so long that the email has now expired and the link contained within it is no longer valid to complete your registration process. Perhaps, you could not find the email initially and upon a further and more thorough search you have found it in one of your email folders. It does not actually matter much what the reason would be, if you have not acted upon the confirmation email almost as soon as you received it the email will expire and you will not be able to use it for the purpose it was sent out to you.
The good news is that you can request a fresh new confirmation email at any time if the one that was originally sent to you has expired for whatever reason.
Again, as it is often the case, the method in which you can request for a new confirmation email is slightly different depending on the smart device you are using.
If you are using an Android device or an iOS device (either an iPhone or an iPod), then follow these steps:
- Grab your mobile device.
- Open the Kik Messenger app.
- Tap on “settings”.
- Choose “your account”.
- Choose “email”.
- Tap on the “not confirmed/Email is Unconfirmed”. This will generate a new confirmation email, which will be sent to the email account you provided when you originally provided just as the original expired email was.
If you are using a Windows Phone, then the steps you will need to follow are these:
- Grab your Windows Phone.
- Open the Kik Messenger app.
- Tap on “settings”.
- Choose “your account”.
- Choose “account status”.
- Finally, tap on the “checkmark” icon in order to have the Kik Messenger app send you a new confirmation email. This confirmation email will be sent to the same email address your now expired registration email was originally sent to, which is also the same email address that you used when you registered.
Once you have followed the relevant steps, make sure that you head over to your email inbox in order to find the email from the Kik Messenger app and click on the registration link provided within it. If you cannot find it among all the emails in your main inbox, make sure that you also check through all your spam folders until you have found it. If you received the original email that has now expired, then you should most definitely receive the new one that you have just requested.
No CAPTCHA Screen
“Captcha is the bane of the Internet. I can’t figure them out myself half the time!”- Matt Mullenweg
Another really common problem when registering as a Kik Messenger user is when you do not get a CAPTCHA screen. A CAPTCHA screen is a widely used identity verification process. A CAPTCHA challenge is always easy to solve by a human user but almost impossible to figure out by a spam robot trying to create a profile on the Kik Messenger app. Some people find those CAPTCHA challenges somewhat annoying and while they are not wrong they should appreciate that those are designed to make Kik Messenger a safer and more fun place.
The CAPTCHA process is part and parcel of registering to the Kik Messenger app. You should encounter a CAPTCHA screen when you are done introducing your personal details on the registration screen. Sometimes, however, the CAPTCHA screen does not appear when you expect it or you are not able to get past it.
If you find yourself having trouble with the CAPTCHA screen, you should always send a message to the Kik Messenger app. It is important that include the following information:
- The first thing you must make sure to include is a full description of what the issue is in terms of what happens exactly when you try to deal with the CAPTCHA challenge.
- If possible, also include any screen shots of the problems. These screenshots are not compulsory but they might shed some important light on when the actual trouble is, particularly if you are not that clear summarizing what the problem is or you do not know how to explain it.
- Finally, and this is crucial, you will have to include an email address. This is so that the team at Kik Messenger can contact you back either once the problem has been resolved or if they need any more information from you.
The team at Kik Messenger will respond to any messages from their users very soon so you will be able to get past the CAPTCHA screen in now time at all. If the CAPTCHA screen is causing you trouble after you have already registered and are trying to log in, just follow the same steps to fix it.
We have now summarized all the main trouble that you may run into when you are trying to register to the Kik Messenger app. Of course, most people do not experience any problems but, if you do, at least you know now how to fix them. If there is anything else you have been having trouble with, please leave a message in the comments section below.