Kik Messenger is one of the most popular instant messaging platforms available for smart phones and certain other mobile devices. Generally, Kik Messenger is very stable but, inevitable times when bugs may affect the app’s stability. When that happens you should report it to Kik Interactive.
What Is A Kik Interactive?
“Technology has to be invented or adopted.”- Jared Diamond
Everybody knows what the Kik Messenger app is and its many wonderful features. What most people may not realize that there is a company behind the Kik Messenger app. The company behind the instant messaging app is Kik Interactive. Unlike what some people may think, Kik Interactive is not an American corporation but a Canadian company.
Kik Interactive was founded back in 2003, although the Kik Messenger app was first launched some years later in 2010. But, what is actually very interesting about Kik Interactive is not really when it was established or that the company is Canadian instead of American. What is actually interesting about Kik Interactive is that the company was created by a bunch of college students. Prompted by the up and coming smart phone technology that was still in its infancy at the time, this group of students at the University of Waterloo in Ontario, Canada decided to work on new technologies that could be applied to smart phones and other mobile devices.
Since then, Kik Interactive has grown exponentially attracting major international investments thanks to which their app, Kik Messenger, has become one of the most popular instant messaging apps available in many countries and markets around the world.
Having Trouble With Kik Messenger?
As we said at the beginning of this article, the Kik Messenger app is very stable. There is no point pretending that everything is perfect and that nothing ever goes wrong with the instant messaging app.
There are many possible things that can go wrong with Kik at some point. If you are lucky, you may never experience any of them but it does not hurt to be prepared for possible bugs. Here is the list of possible bugs:
- Kik Messenger not connecting: no matter how often you try to reboot your smart phone or compatible mobile device, you are not able to connect to Kik Messenger.
- Kik Messenger only connecting from your home Wi-Fi network but nowhere else. There could be times when you can connect to the Kik Messenger app only from some locations and not others.
- Messages not being delivered: you may have experienced this most irritating and inconvenient problem when your messages are not delivered to the people you are sending them to.
- Delay in message delivery: similar to the previous problem on the list, sometimes a message is delivered but it takes an unreasonably long amount of time to reach the person you are sending it to.
These and similar problems my affect your usage of Kik Messenger app from time to time. Occasionally they would be other more creative bugs popping up when you least expect it.
The best thing to do is to keep calm and report the issue to Kik Interactive. The great news is that reporting any bugs or technical issues to Kik Interactive is extremely simple and can be done from the application itself. All you will need to do if you ever encounter any problems using the Kik Messenger app, is follow these simple steps:
- Grab your smart phone or compatible mobile device.
- Open the Kik Messenger app.
- From your main chats list, tap on the settings icon.
- From all the available options, tap on the help icon.
- Tap on report an issue.
- You will be presented with different options, choose the most relevant to the problem you are experiencing.
- If you need to, you can include any screenshots to support your report or make it clearer. There should be an option there for you to check if necessary.
- Finally tap on report to submit your bug report to Kik Interactive.
Kik Interactive are very interested in hearing of any problems their users may have with their instant messaging app. Not only can you report any technical problem you may experience but also if you get any spam (from a bot, for example), or are getting harassed by another user. Actually, any problem of any nature you have you should report to Kik Interactive straightaway.
If you want to stay abreast of any developments or any new bugs, you could do worse than to follow @kik on Twitter. This is Kik Messenger’s official Twitter handle. Although you can also interact with Kik on Twitter, this is not the best way to report any problems. If you approach Kik Interactive on Twitter or any other social media, they will only tell you to report whichever problem you re experiencing following the same steps we have highlighted in this article. This means that if you decide to tweet at @kik or send them a message, you will just be effectively delaying the solution. Kik Interactive may take a while to get back to you and by that point you may have been greatly inconvenienced by whichever problem you would be experiencing. You would only be adding to your frustration because the only possible answer you will get from Kik Interactive is to report it. So, save yourself time and just report any issues as soon as you notice them. It is really the only way to give Kik Interactive the chance to fix them.
Having said all of that, Kik Interactive will only be able to help you if you are using an official version of the Kik Messaging app. If you are not sure whether you have an official version of the instant messaging app or not, you should check this before reporting any issues or bugs to Kik Interactive. If you use an unofficial version of Kik, Kik Interactive will not be able to help you. The only way you can make sure that you have the official (and the latest) version of the Kik Messenger app is to download it and install it from an official app store. So, if you use an iOS device (iPod or iPhone), you will need to go to the Apple app store and search for Kik Messenger; if, however, you have an Android device or smart phone, you will need to go to the Google Play app store and search for Kik Messenger. If you are using a Windows Phone or any other device compatible with Kik Messenger you will have to go to the official app store the device uses.
If you are using Kik Messenger from your computer using one of the many available Android emulator, you will not be able to seek assistance from Kik Interactive. Or, rather, Kik Interactive will not be able to help you with any technical issues.
Also, if you are using an unofficial version of the Kik Messenger app on your smart phone or mobile device, you will encounter the same problem if you ever report a bug or any other issue to Kik Interactive. Unofficial versions of the Kik Messenger app include those “modded” Kik Messenger or “mods” (modified versions of the Kik Messenger apps). There are many reasons for someone to want to download, install, and use a Kik Messenger mod. Whether it would be added features such as secret message status (when messages do not get “r” or “read” statuses so your Kik friends do not know when or if you have read their Kik messages), a “fake camera” so users can send “old” pictures pretending that they have just taken them, new and exiting emojis and stickers, or a funky new interface, many people decide to use a modded version. Now, if you have one of those you probably know it because it means that you did not download it and install it from one of the official app stores (the Google Play app store or the Apple app store). Instead, you must have gone online and found a modified apk file (Android app file), downloaded it, and installed it in your smart phone or mobile device. This fairly convoluted process will not be easy to forget if you have ever followed it.
So, what can you do if you have an unauthorized version of the Kik Messenger app and encounter a bug or any other technical problem? The answer to this is really quite simple. Delete the version of Kik Messenger, head over to your official app store and download the latest version of the Kik Messenger app for free.
As we have explained in this article, it is very easy to report a Kik bug to Kik Interactive. You can report it directly from the app. If you follow any of the official Kik Messenger accounts on social media, you will be able to find out about any problems affecting the popular chatting site. However, if you need to report an issue you would need to do it through the app instead of by sending a tweet or a message to Kik Interactive. The last thing to remember is that Kik Interactive is only able to assist you if you are using an authorized version of the app.